We were referred to the Bicycle Dr, a FELT dealer in Dousman, Wis. Ken called the shop and drove 45 miles the next morning to see what his options were. Kevin, from the Bicycle Dr., emailed the warranty claim that day (Saturday) and called FELT Monday morning.
We were in pre-race serious problem panic mode Wednesday night with no new information. Frames and bikes take a minimum five days to ship, then time to assemble and then time to fit. And it's busy season for bike shops in Wisconsin. Ken's pre-race taper was nearing too.
Thursday late afternoon I got another phone call. Our options:
- FELT shipped the Bicycle Dr. a S32 frame to arrive around May 19th.
- FELT would give Ken a discount on a B16 complete bike or a discount on a B12 frame, either option about $1,900.
Ken's very pleased with the Bicycle Dr's service. They've given Ken multiple options at many levels all during their busiest sales time. When Ken asked about upgrading parts, the Bicycle Dr didn't push parts Ken didn't need, which during a panic period, would have been easy to do.
They were sensitive to Ken's timeline & to getting him the best fit & option during this high-stress situation. I think we'll be driving over again next week for Ken's fit.
We're happy to receive the new frame from FELT & thankful they mailed it immediately.
I'm thanking God Ken didn't crash his bike riding a broken frame!!