The Bicycle Dr called my husband this morning at work and asked him if he wanted to hear the good news or the bad news first... that's never good.
FELT didn't ship my husband's new replacement frame. Last week we believed FELT had immediately responded to the Bicycle Dr.'s warranty claim and shipped a new frame. We thought we'd drive to The Bicycle Dr. this week to get Ken fitted on his new ride. While he'd lose riding time, he'd have time to prep before his taper for Ford Ironman Coeur d'Alene (June 21).
Unfortunately, while The Bicycle Dr. has been responsive, attentive and helpful, FELT has not.
Again, we're in a high-stress situation. Frames take time to ship and time to assemble. We'd already lost time. Now we're in pre-race melt-down.
HELP!
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The Bicycle Dr.'s Cure
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1 day ago
6 comments:
Did FELT admit to a mistake or did they just lie last week? Either way, no bueno.
Oh my, that really SUCKS!!
Does your hubby have another bike he could use? Otherwise, perhaps he could loan one from the shop or someone he knows who's about the same size???
Hope something can be worked out ...
Oh no - can they just give him a frame in stock for free since they messed up? There must be something they can do - we do have overnight shipping! They better come through.
Oh man!!!!! Not good!!!
I hope this works out for him.
oh that's coming down to the wire! i sure hope he can come up with a bike to ride.
Great news, frame is on its way! Ken has a bike fit on Friday afternoon. Thanks everyone for your support.
I do realize how spoiled we are to be able to train for triathlons with our free time. And, that we're extremely blessed to have basic things like clean water, in addition to new bike frames.
I'm also thankful we found the crack before Ken got hurt riding an unsafe bike.
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